Frequently Asked Questions
Since we produce all our garments on demand, please allow 5 to 7 business days to process and ship your MacDougall's Gear order.
As always if you have any questions or concerns do not hesitate to contact us.
SHIPPING & TRACKING
HAS MY ORDER SHIPPED?
Please log into your account to view your order status.
HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?
Please email or call us with the order number along with the requested changes and we will do our best to make these changes depending on the timing of when we are notified. Please note that once an order has begun processing or has shipped, the order can no longer be edited.
HOW DO I TRACK MY ORDER?
Once your order is fulfilled you will receive a confirmation email click the "View your order" button to see shipping and tracking details.
MY ORDER NEVER ARRIVED.
Confirm you received the shipping confirmation email. From there click the "View your order" button to check the status of your order. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
AN ITEM IS MISSING FROM MY SHIPMENT.
Check your shipping confirmation email and click the "View your order" button. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Am I responsible for International Fees?
International customers (outside the USA) are subject to international taxes, duties and fees not calculated at checkout. This includes any international taxes, duties and fees associated with returned merchandise, and items purchased with promotional discounts.
*FREE SHIPPING limited to US only
HOW DO I CREATE AN ACCOUNT?
- Visit our Create an account page
- Fill out the form
- Click the "Create" button
Follow the prompts to complete setting up your account.
HOW DO I EDIT MY ACCOUNT INFORMATION?
Log into your account to view your account information.
I FORGOT MY PASSWORD.
Visit the Account page and under the login box you'll see a link that says "Forgot your password?". An email will be sent allowing you to reset your password.
HOW DO I RETURN MY PRODUCT?
Visit our Returns/ Refunds page for more information
I RECEIVED THE WRONG PRODUCT.
If you feel that you have received the wrong product, please contact customer service within 5 business days of receiving the product. Visit Returns / Refunds for more information on returning product.
WHAT IS YOUR RETURN POLICY?
Visit our Returns / Refunds page for more information
WHEN WILL MY ORDER SHIP?
Most items will ship within 5-7 business days of order. Please see each individual item page for more information on the availability of each item. After placing your order, view your account to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
WHAT ARE MY PAYMENT CHOICES?
Our current payment options are Visa, Mastercard, Discover, and American Express.
PRICING AND BILLING
I HAVE A QUESTION ABOUT MY CHARGES.
Visit your account to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance.
I NEED A COPY OF MY RECEIPT/INVOICE.
Visit your account to print invoices.
WHEN WILL MY RETURN CREDIT APPEAR ON MY ACCOUNT?
Credits usually take 7-10 business days from the time we receive your item(s) to approved your return and credit your account.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged upon placement of your order(s).